Our Policies:
1) Customer Satisfaction: Your satisfaction is guaranteed 100%!
2) Returns: No hassle 14 day (2 weeks) return policy for a full refund. Just contact us for logistics and an RMA number. The returned product must in new condition, as received by you from us. No returns on vintage parts or custom parts; unless there is a mismatch or wrong part sent.
Our Standard 14 Day Return Policy:
100% money back guarantee! 14 day return policy. You must notify us within 72 hours after you have received any item from us of your intention to return the item within our standard 14 day return policy for the 100% Money back guarantee to apply. Item must be in re-saleable condition as new or as sent in the case of used guitars or other items identified as other than new. Tone-Guard® products are brand new, unless other wise noted as B-stock or used. All other electronic parts, pickups, pedals, amps, chassis, instruments, or guitars are sold as is; and may not be returned unless they don't work or are substantially different than described. Call or write us for an RMA number, if needed. No returned item will be accepted without our issuing an RMA# (Return Merchandise Authorization Number) prior to your shipping the product. You must notify us by email about any item you are shipping back to us, or it will be refused delivery. The issued RMA# must appear prominently on the top of the package near the address label. We strive to resolve any issue to the benefit of both parties.
3) Shipping Damage: Notify us immediately (within 72 hours) upon your receipt of the product if there has been shipping damage.
4) Your Privacy: We promise that we will never share your name or info with any other company.
5) Custom Orders: 100% deposit required. No returns on custom pickguards or control covers unless we screwed up your instructions or the quality of the final finish is defective.
6) See these outstanding deals at our Reverb Store: https://reverb.com/shop/Tone-Guard
Close out A stock has our limited 7 day return policy and B Stock, blem products, and all other items are sold by us with a limited 7 day guarantee. That's why they are really, really discounted. Ask questions before you buy. There are no returns unless you got the wrong item and you get an RMA# from us before you ship any product back to us. There's some great deals to be had. See these deals our Reverb Store.
Our Reverb Super Deals! - Our Limited 7 Day Return Policy:
100% money back guarantee! 7 day return policy. You must notify us within 72 hours after you have received any item from us of your intention to return the item within our limited 7 day return policy for the 100% Money back guarantee to apply. Item must be in re-saleable condition as new or as sent in the case of used guitars or other items identified as other than new. Tone-Guard® products are brand new, unless other wise noted as B-stock or used. All other electronic parts, pickups, pedals, amps, chassis, instruments, or guitars are sold as is; and may not be returned unless they don't work or are substantially different than described. Call or write us for an RMA number, if needed. No returned item will be accepted without our issuing an RMA# (Return Merchandise Authorization Number) prior to your shipping the product. You must notify us by email about any item you are shipping back to us, or it will be refused delivery. The issued RMA# must appear prominently on the top of the package near the address label. We strive to resolve any issue to the benefit of both parties.